Ordering and Shipping Information

Placing Online orders

To place an order online, just click the "buy" button next to the item(s) you wish to purchase. If you wish to make multiple purchases, click on the "Continue Shopping" button. You may at any time see the details of your order by clicking on the "Shopping Cart" link. Once you are done shopping click on the "Checkout" link on the right hand side below your order list and you will then be on the Customer Information / Checkout page on which you will be able to enter your billing and shipping information. If you have never shopped with us before, you will need to register as a new customer by filling out the information boxes on the right side of your screen. You will then be on the "Address & Payment info" page; If the billing and the shipping addresses are the same, just click on the arrow "Copy if the same" in the middle of the page, if the shipping address differs from the billing address, fill out all the boxes on the right side of the screen. Please keep in mind that UPS doesn't deliver to P.O. boxes, so you must enter a physical address for delivery. When this is done, enter your payment information, including the CVV, and chose your delivery method in the appropriate box. If you would like us to gift-wrap your package or include a greeting card, click on the proper boxes and enter your message. These services are professionally done and are free of charge. When these steps are done, you may click on the "Proceed with order" button. You will then be on the Confirmation page, where you'll have the total detailed amount of your order, including shipping fee, and sales tax when applicable; Review all the information on the page, and if everything is correct, click on the "Confirm and Process order" button. This will be the final page of your order. It includes the invoice number, which is also your UPS tracking number. Your order will now be ready to process and ship.

Returning Customers

If you have shopped with us before, in the "Checking Out" page, please enter your email address and the password you entered on your last visit in the "Returning Customer" box, then click on the "Login" button below this box. You will then be on the "Address & Payment info" page; If the billing and the shipping addresses are the same, just click on the arrow "Copy if the same" in the middle of the page, if the shipping address differs from the billing address, fill out all the boxes on the right side of the screen. Please keep in mind that UPS doesn't deliver to P.O. boxes, so you must enter a physical address for delivery. When this is done, enter your payment information, including the CVV, and chose your delivery method in the appropriate box. If you would like us to gift-wrap your package or include a gift card, click on the proper boxes and enter your message. These services are professionally done and are free of charge. You may also use the textbox to leave our Customer Service a message with any question or comment you might have; We will answer them within 24 hours. When these steps are done, you may click on the "Proceed with order" button. You will then be on the Confirmation page, where you'll have the total detailed amount of your order, including shipping fee, and sales tax when applicable; Review all the information on the page, and if everything is correct, click on the "Confirm and Process order" button. This will be the final page of your order. It includes the invoice number, which is also your UPS tracking number. Your order will now be ready to process and ship.

You can check the status of all your orders by clicking in on the "login" link on the homepage, and entering your email address and the password you used on your last visit. Once you are logged in, just click on your name on the upper right-hand side to view the status your previous orders. You may then click on the order number to see the detail of that order.

Placing Fax Orders

You may place your order by fax at (305) 948-0599. Please make sure to include all necessary information: Full description of item(s), your name, credit card number, expiration date, billing address, shipping address, telephone number, amount of order and your signature. We will also require photocopies of the credit card used (front and back) and of a picture I.D. We will confirm your order within 24 hours. You may print an order form by clicking here Order Form

Placing Phone Orders

You may place an order by phone by calling 1(866) 338-8376 Monday through Friday from 9:00am to 6:00pm Eastern Time.

Gift Wrapping

You may request for the items you purchase to be gift wrapped at no extra charge. Simply click on "Gift Wrap" in the checkout menu. You can also add a message by entering it in the "Special Instructions" window. We will print your message on a gift card.

Payment Methods

You may place an order with us using the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

You may also pay with a money order made out to Imagination Perfumery and mailed to 14203 N.E. 18th Avenue, North Miami, FL 33181.
We will ship your order when we receive your money order.

Sales Tax

Being a Florida based company, state law requires us to collect sales tax on orders shipped within the state of Florida. All orders shipped outside the state of Florida are exempt from sales tax.

Order Confirmation

For orders placed online, you will receive an order confirmation via e-mail almost instantly after your order has been placed and for orders placed by fax, please allow 24 hours for us to respond.

Returns & Exchanges

You may return an item within 14 days after you have received it. Please call our customer service line at (866) 338-8376 or e-mail us at service@imaginationperfumery.com to obtain an authorization number.

If you decide for any reason to return an item, please make sure it has not been opened. The item must be returned in its original packaging. Returned item(s) must be in resalable condition. We will issue a refund to your credit card at the time we receive the item back from you. Please note that unless there has been a mistake on our part, the shipping charges will not be refunded. On orders where the shipping is free, we will credit the account for the full amount minus the actual shipping fees paid to the carrier.

We will gladly exchange any item within 14 days you have received. In the event it has been a mistake on our part or you received a defective item, please contact our customer service and we will send you a UPS return label via e-mail. All you will have to do is repack the item(s), put the UPS return label on the package and drop it off at a UPS drop off location. We can assist you finding the closest UPS drop off location near you or you may go to www.ups.com to locate the most convenient location for you.

Shipping Costs and Delivery schedule

We offer FREE UPS Ground Shipping on all orders $75 and up in the continental US, Alaska, Hawaii and Puerto Rico.
For orders totaling less than $75, the delivery charge for Ground Service in the Continental US, Alaska, Hawaii and Puerto Rico is $5.95.

Other shipping options

Please check the table below for the maximum estimated delivery time.

Delivery Option	DeliveryCost	Delivery Time
Standard Continental US Only	$5.95 *	East coast: 1 / 4 business days West coast: 4 / 7 business days
U.S.P.S. Ground Alaska, Hawaii, Puerto Rico	$5.95 *	3 Weeks
U.P.S. 3 Day Select Continental US Only	$13.95 + $1.50 **	3 business days
U.P.S. 2nd Day Air Continental US only	$16.95 + $2.00 **	2 business days
U.P.S. Next Day Air Continental US only	$35.95 + $2.00 **	1 business day
U.P.S. Next Day Air Continental US only with Saturday delivery	$48.45 + $2.00 **	Saturday delivery
U.P.S. 2nd Day Air to Alaska, Hawaii and Puerto Rico only	$29.95 + $2.00 **	2 business days
U.P.S. Next Day Air to Alaska, Hawaii and Puerto Rico only	$45.95 + $2.00 **	1 business day
U.P.S. Standard Ground shipping to Canada	$10.00	3 to 5 business days

A.P.O. and F.P.O addresses

We do not ship to A.P.O. or F.P.O. at this time.

Shipping to Canada

Please note that you may be subject to Canadian duty, taxes and UPS brokerage fees at the time of delivery. We are not responsible and have no control over these fees. Orders can only be shipped to the cardholder address. Sorry, no P.O. Box.

International Shipping

We only ship to Canada at this time.

Order Processing Time

Orders received by 1:00PM Eastern Time, Monday through Friday, will be shipped the same day and orders received at a later time will either ship the same day or the next day. For UPS 3 Day Select, UPS 2nd Day Air or UPS Next Day, orders can be shipped the same day if orders placed by 4:00 PM Eastern Time, however customers must call our customers service department for confirmation.

Order Status

After receiving your order confirmation, you will receive a second e-mail with your shipment information.

United Parcel Service (UPS) Delivery Map

Shopping

Finding Products / Searching Tips

Whether you are looking for a particular brand or product, our searching tools will make it easy for you. If you are looking for a brand (example: Burberry), use our scroll down menu "Select a Brand" and all the brands available will show in alphabetical order. If you know the product's name but do not know the brand, you may use our "enter keyword" search to enter the name of the item you are looking for. You may also use one of the 5 categories (Women, Men, Kid, Bath and Body, Gift Sets) to find what you are looking for. You may go through the alphabetical order list or just choose the first letter of that product to find it.

Back Orders & Out of Stock Products

We try our best to keep all items in stock but in the event an item you request is back ordered or out of stock, we will send you an e-mail or contact you by phone. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.

Fraudulent orders and credit card fraud

We work with state and federal law enforcement in every instance of credit card fraud. Because we regularly use the US Postal Service, any fraud committed against us will also be prosecuted as mail fraud. Furthermore, we will submit all cases of fraud to a shared corporate database.